Book Your Stay

Privacy Policy

Last updated: October 2026

Who we are

We are the owners and operators of Rustica Retreat, a privately owned holiday lodge, located at Hoburne Cotswold Holiday Park in England. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.

What information we collect

When you make a booking with us, we may collect:

  • Your name
  • Postal address
  • Email address
  • Telephone number
  • Booking dates
  • Number and names of guests staying
  • Vehicle registration details 
  • Payment and transaction details
  • Any information you provide regarding special requirements or accessibility needs

We only collect information necessary to manage your booking and your stay.

How we use your information

We use your personal information to:

  • Process and confirm your booking.
  • Communicate with you before, during and after your stay.
  • Arrange your mandatory holiday park passes.
  • Provide arrival information and details about the lodge.
  • Process payments, security deposits and refunds.
  • Respond to enquiries or complaints.
  • Maintain financial records for tax and accounting purposes.
  • Meet any legal or regulatory obligations.

Holiday Park Passes

As our lodge is located on Hoburne Cotswold Holiday Park, all guests are required to have valid park passes.

To arrange these passes, we will share the information required by Hoburne, which may include:

  • Lead guest’s name
  • Contact details
  • Names of all guests staying
  • Ages of children (where required)
  • Booking dates
  • Vehicle registration details 

We only provide the information necessary for Hoburne to issue your park passes and enable access to the park’s facilities.

Our legal basis for processing your information

Under UK GDPR, we process your information because:

  • It is necessary to perform the booking contract between you and us.
  • We have legal obligations to retain certain financial records.
  • We have legitimate business interests in managing and protecting our holiday let.

Who we share your information with

We do not sell or rent your personal information.

We may share your information with:

  • Hoburne Cotswold for the purpose of issuing mandatory holiday park passes.
  • Payment providers.
  • Our accountant or professional advisers where necessary.
  • Maintenance contractors or cleaners where information is needed to prepare the lodge for your stay.
  • Insurance providers if required following damage or an incident.
  • Government authorities or law enforcement where required by law.

We only share the minimum information necessary.

How long we keep your information

We retain booking and financial records for as long as required for tax, accounting and legal purposes.

Personal information that is no longer needed will be securely deleted or destroyed.

Keeping your information secure

We take appropriate technical and organisational measures to keep your personal information secure and protect it from unauthorised access, loss or misuse.

Marketing

We will only send you marketing communications if you have agreed to receive them or where permitted by law.

You can opt out of marketing communications at any time.

Your rights

You have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where appropriate.
  • Restrict or object to certain processing.
  • Request transfer of your information where applicable.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Email: rusticaretreat@outlook.com

Telephone: 07738 674417

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.