Thank you for choosing Rustica Retreat at Hoburne Cotswold. By confirming your booking, you agree to the following Terms & Conditions.
1. Booking & Payment
* A non-refundable deposit of 20% of the total holiday cost is required to secure your booking.
* The remaining balance must be paid no later than 4 weeks before your arrival date.
* Bookings made within 4 weeks of arrival must be paid in full at the time of booking.
We reserve the right to cancel your booking if the balance is not received by the due date. Your booking is confirmed once payment has been received and confirmation has been issued by the owner.
2. Lead Booker Requirement
The lead guest making the booking must be at least 25 years of age and must occupy the property for the duration of the stay.
The lead booker is responsible for ensuring that all members of the party comply with these Terms & Conditions and any applicable site rules at Hoburne Cotswold.
3. Property Use
The lodge is to be used solely for holiday accommodation purposes and only by the guests included in the booking.
The maximum occupancy of the lodge is 4 guests. Exceeding the maximum occupancy is not permitted without prior written agreement from the owner.
4. Check-In and Check-Out
* Check-in: From 3:00 PM on the day of arrival.
* Check-out: By 10:00 AM on the day of departure.
Guests are kindly requested to adhere to these times to allow adequate preparation of the property for incoming guests.
5. Children
Children must be supervised by a responsible adult at all times, particularly around the lakes and throughout the park.
6. No Smoking Policy
Smoking and vaping are strictly prohibited inside the lodge.
Any evidence of smoking within the lodge may result in additional cleaning charges and deductions from the security deposit as well as termination of your stay without refund.
7. No Pets Policy
Pets are not permitted within the property under any circumstances.
Failure to comply with this policy may result in additional cleaning charges and/or termination of your stay without refund.
8. Security Deposit
A refundable security deposit of £150 is required on the day of your stay prior to check-in.
The security deposit will be returned following checkout, provided:
* No damage has occurred.
* The lodge has been left in a clean and tidy condition.
* No items are missing.
* The booking terms have been complied with.
Any costs arising from damage, breakages, missing items, excessive cleaning, or breaches of these Terms & Conditions may be deducted from the security deposit. Any costs exceeding the security deposit amount may be charged separately.
8. Damage and Breakages
Guests are responsible for taking reasonable care of the property and its contents during their stay.
Any damage, breakages, or maintenance issues should be reported to the owner as soon as possible.
The person making the booking accepts responsibility for any damage caused by members of their party.
The cost of repair, replacement, or additional cleaning may be deducted from the security deposit or invoiced separately if necessary.
9. Cancellation Policy
We understand that plans can change.
* Cancellations made more than 60 days before arrival will receive a full refund of any monies paid, less a £20 administration fee.
* Cancellations made 14–29 days before arrival will receive a 25% refund.
* Cancellations made less than 14 days before arrival are non-refundable.
If the dates are successfully rebooked, the owner may, at their discretion, offer a partial or full refund.
We strongly recommend guests obtain suitable travel insurance to cover unforeseen circumstances.
10. Parties, Events and Commercial Use
Rustica Retreat is intended for quiet holiday accommodation only.
Parties, gatherings, events, celebrations, hen parties, stag parties, and commercial activities are not permitted at the property without prior written consent from the owner.
The owner reserves the right to terminate a booking immediately, without refund, if guests are found to be hosting unauthorised parties or events.
11. Guest Conduct
Guests are expected to respect the property, neighbouring lodges, and site rules at Hoburne Cotswold.
Failure to follow park rules may result in removal from the park without refund.
12. Wi-Fi & Facilities
Wi-Fi is provided where available but cannot be guaranteed. We cannot accept responsibility for interruptions to internet access, television reception, or utility services beyond our control.
Access to park facilities is subject to the park’s opening times, seasonal availability, maintenance, and any separate charges imposed by the park operator.
12. Liability
The owner accepts no responsibility for loss, damage, or theft of guests’ personal belongings during their stay.
Guests use the property and its facilities at their own risk.
13. Force Majeure
The owner shall not be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control. These circumstances may include, but are not limited to:
* Severe weather conditions;
* Flooding, fire, or other natural disasters;
* Power, water, internet, or utility outages;
* Government restrictions, regulations, or public health measures;
* Closure of facilities or amenities at Hoburne Cotswold;
* Acts of terrorism, civil unrest, industrial disputes, or other unforeseen events.
In the event that a booking cannot proceed due to circumstances beyond the owner’s reasonable control, the owner will endeavour to offer alternative dates or an appropriate refund where possible. Liability will be limited to the total amount paid for the booking.
However, the owner shall not be responsible for any additional costs incurred by guests, including but not limited to travel, accommodation, or other related expenses.
14. Acceptance
By confirming a booking and staying at Rustica Retreat, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.